Our Doctors Are Mainly Offering TeleHealth Consultations.
Please advise us at least 2 hours prior to your appointment if your wish to cancel or cannot attend your consultation.
If 2 hours notice is NOT given, a fee of $40 will be charged – this applies to all appointments.
Change To Medicare – Bulk Billing Of TeleHealth
Everyone is encouraged to make ALL bookings online through HotDocs and Health Engine.
This includes those for flu injections, telephone consultations and video appointments.
If you DO NOT have a current Medicare card, this telephone triage service will cost $50.
For an outline of how telephone and video consultations will be conducted please see below. Bulk billing is available for all TeleHealth consultations.
If you have not been advised already to make a video consultation please call reception first to confirm if a telephone consultation would be more appropriate.
The doctor will finish the TeleHealth consultation. Should any other details be required you will be transferred to our reception staff.
After your doctor’s appointment…
Our reception staff will have referrals, certificates, scripts, radiology and pathology ready within two to three hours.
Any information you need will be emailed after the telephone consultation or video appointment to your email address we have on record.
If you need your email address updated please notify reception before the appointment day preferably by emailing email@example.com
Radiology, imaging referrals /requests will be emailed to you or sent directly to the imaging provider.
If sent directly to the imaging provider you will still need to call the scan centre to book an appointment.
Medical certificates will be emailed to you.
Pathology referrals can be collected from reception or our reception staff can email for you to print.