Please advise us at least 2 hours prior to your appointment if your wish to cancel or cannot attend your consultation.
If 2 hours notice is NOT given, a $65 Non-Attendance fee will be charged – this applies to all appointments.
Medicare TeleHealth services are available for ALL patients who have been seen at Greenway Medical Centre within the last 12 months.
If you are a new patient or not had a face to face consultation in the last 12 months at Greenway Medical Centre you will not be eligible for Medicare Telhealth rebate and the fee for this Teleheath sevice will be a non-rebatable fee of $85 for weekdays and $95 for weekends.
Please advise us at least 2 hours prior to your appointment if you wish to cancel, reschedule. or cannot attend your consultation. If 2 hours notice is not given, a $65 Non-Attendance fee will be charged. This applies to all appointments.
Everyone is encouraged to make ALL bookings online through HotDocs and Health Engine.
This includes those for telephone consultations and video appointments.
If there is there a payment for the TeleHealth consultation the reception staff will contact you either prior to or after the consulatation.
For an outline of how telephone and video consultations will be conducted please see below.
If you have not been advised already to make a video consultation please call reception first to confirm if a telephone consultation would be more appropriate.
The doctor will finish the TeleHealth consultation. Should any other details be required you will be transferred to our reception staff.
After your doctor’s appointment…
Our reception staff will have referrals, certificates, scripts, radiology and pathology ready by the end of the day.
Any information you need will be emailed after the telephone consultation or video appointment to your email address we have on record.
If you need your email address updated please notify reception before the appointment day preferably by emailing firstname.lastname@example.org
Radiology, imaging referrals /requests will be emailed to you or sent directly to the imaging provider.
If sent directly to the imaging provider you will still need to call the scan centre to book an appointment.
Medical certificates will be emailed to you.
Pathology referrals can be collected from reception or our reception staff can email for you to print.
Contact Form – General Enquiries Only
Please note that information relating to doctor consultations should be emailed to email@example.com